Terms of service

Important information – please read carefully.

These terms and conditions apply to all contracts entered via our website Lest-we-forget.co.uk , («we») and any natural person who is acting for purposes which are outside his business – consumer («you»).

By clicking ##send order## in the order process you agree to be bound by these terms. A copy of the agreed terms can be sent to your email-address in writing after registration / placing an order.

In addition to the given information on your rights within these terms and conditions we refer to The Consumer

Protection (Distance Selling) Regulations 2000 that shall not be restricted by these terms.

1. Processing your order

You transmit your binding order and data by clicking ##send order##. By clicking the button you confirm that you have reached the age of 18 years and you are competent and capable to enter a contract.

After receiving your order we automatically send a confirmation email containing the following information on your order:

  • – description of items, amount, price
  • – delivery expenses that may arise
  • – these terms and conditions, information on your rights and conditions to cancel the order
  • – the chosen method of payment and delivery

A contract will not be concluded before we send you an email confirming the order or inform you that your Goods have been dispatched. In case we refuse your order we will inform you immediately via email.

We save your data for documentation and processing your order.

2. Changing, correcting or cancelling the order

Consumers have a statutory right to cancel and in accordance with the following policy with reference to the online purchase of goods.

Right to cancel for consumers

You have the right to cancel this contract without giving a reason within fourteen days, of receipt of payment. To exercise your right of cancellation, you must inform us (Email: sales@lest-we-forget.co.uk) by an explicit declaration (e.g. a letter sent by post or an email) of your decision to cancel this contract.

Consequences of cancellation

If you cancel this contract, we shall return to you all the payments that we have received from you, including the costs of delivery (except the additional costs resulting, because you selected a different form of delivery than the most reasonably priced standard delivery we offered) immediately and no later than fourteen days after the day on which we received the notice of your cancellation of this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will we charge you fees for such repayment.

The following applies for goods that can normally be sent by post:

We can refuse to make the refund until we have received back the goods or until you have produced evidence that you have sent back the goods, whichever is earlier. You must send back or hand over the goods to us without delay and, in any event, within fourteen days from the day on which you inform us about the cancellation of this contract.

The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. You shall bear the direct costs of returning the goods.

Exceptions to the right to cancel

There are legal exceptions to the right to cancel, in which context we reserve the right to refer to the following towards you:

There is no right to cancel for contracts for the delivery of goods, that are explicitly tailored to the consumer’s personal needs, or those that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive.

There is no right to cancel for the delivery of goods if these were inseparably mixed with other goods after delivery due to their properties.

3. Delivery, costs for delivery

Fabrication and Delivery usually take 4-5 working days. Large items and specific delivery instructions may impact this. We will identify issues of delay on the web pages and will attempt to communicate these directly with customers.

4. Payment

Credit Cards:

After you chose credit card as payment method, please click on “buy”. After this you will be redirected to a secure page where you can select your credit card type. Finally, you have to enter the correct card information and to confirm the payment. Your card will be charged after your order has been completed.


After you place the order, you will be redirected to PayPal page. Please, log in and make payment. To pay by means of PayPal you need to have PayPal account. There are no additional tariffs.

5. Title retention clause

Title to the delivered Goods shall remain vested in us and shall not pass to you until the purchase price for the Goods has been paid in full and received by us.

6. Quality control, replacement / repair

In our shop, you will only find products that comply with high-quality standards.

7. Privacy Policy

We may collect personal information entered by you that is needed to process and record your order. You may request your personal information which we hold about you under the Data Protection Act 1998 via email

If you believe that any data we are holding on you is incorrect or incomplete, please write to or email us as soon as possible

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information only if you tell us that you wish this to happen.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.